Payment and cancellation
Payment
You pay on the day of your flight, in cash, by Pix or by credit card.
Booking fee on high-demand dates
On specific high-demand dates, we charge a booking fee to hold your place. If bad weather prevents the flight, the fee is refunded in full.
Cancelling
If you need to cancel, the booking fee is refunded as long as you let us know on WhatsApp at least 2 days in advance, so we can rearrange our schedule.
Bad weather or unsafe conditions
We only fly when wind and weather are safe. If your flight cannot happen because of the weather, we move it to another day.
Rescheduling
You can ask to change your flight day on WhatsApp. The new date depends on availability and the weather forecast.
Minors
Passengers aged 14 to 18 must show an ID and come with their father or mother, who signs a liability waiver before the flight.